Shipping policy
At Kanap Lotus Clothes, we are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after successful order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, festivals, or peak seasons, processing may take slightly longer.
Delivery Time
Estimated delivery times are:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas: 5–9 business days
Delivery timelines may vary depending on your location and courier availability.
Shipping Charges
- Free Shipping on eligible orders as displayed on our website.
- Shipping charges (if applicable) will be calculated and displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive a confirmation via SMS and/or email containing your tracking details so you can monitor your shipment in real time.
Delivery Attempts
Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.
Address Changes
Please ensure your shipping address and contact number are accurate while placing your order. Once an order has been dispatched, we may not be able to modify the shipping address.
Damaged or Missing Items
If you receive a damaged package or if any item is missing, please contact our customer support within 48 hours of delivery with photos of the package and products. We will investigate and provide a suitable resolution.
Delays
While we strive to deliver every order within the estimated timeframe, unexpected delays due to weather conditions, natural disasters, strikes, government restrictions, or courier disruptions may occasionally occur. We appreciate your patience in such situations.
Contact Us
For any shipping-related queries, please contact us:
Kanap Lotus Clothes
📞 +91 70658 90315
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST